Frequently Asked Questions

Everything you need to know about your Juniper Custom experience.

How long will it take to receive my custom order?

Since each piece is tailored to your specifications, please allow 7-10 business days for production before your item is shipped. You will receive a tracking number as soon as it leaves our studio.

What is your return policy for customized apparel?

Because custom items are made specifically for you, we cannot accept returns unless the product is defective or damaged. If there is an issue with your order, please contact us within 14 days of delivery.

How do I ensure I select the correct size?

We provide a detailed size guide on each product page. We recommend measuring a similar garment you already own and comparing it to our charts to ensure the perfect fit.

Do you offer international shipping?

Yes, Juniper Custom ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any applicable customs duties.

Can I make changes to my design after placing an order?

We begin the production process quickly. You can request changes within 12 hours of placing your order. After this window, we are unable to modify the design or garment specifications.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.